Supervisor, Patient Access

University of Pittsburgh Medical Center • Seven Fields, PA

333d

About The Position

UPMC Home Health is hiring a Patient Access Supervisor to support the Central and Western UPMC Home Health areas. This is a Monday through Friday, 7:30 AM to 4:00 PM position. There is the possibility of working a hybrid schedule of two days in the office after a mandatory, 90-day in-office training. Please note this is a working supervisor position. The Patient Access Supervisor will, in addition to managing staff, be actively calling insurance companies as well as updating staff for insurance changes.

Requirements

• Associate or Bachelor's degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services experience required.
• Or a minimum of 4 years of healthcare billing, registration, or patient business services environment.
• Supervisory experience preferred.
• Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid, and Commercial insurance plans.
• Prior working experience on personal computers and various office equipment.

Nice To Haves

• Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.

Responsibilities

• Responsible for training new associates and providing ongoing education and communication to staff.
• Develop and update work-specific procedural and policy documentation.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring the highest standards of data integrity are met.
• Identify problems; define alternatives and recommend practical efficient solutions.
• Conduct new associate interviews working with HR to finalize the process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Represent the department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Completes department schedule, and weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long-term solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees