Supervisor - Patient Access

Providence • Issaquah, WA

125d • $29 - $45

About The Position

Accountable for the supervision and delegation of all aspects of daily departmental operations. Develops and implements an operational plan that includes staffing resources, policies and procedures, and quality improvement activities. Ensures timely, accurate, and compliant registration and scheduling of all patients. Assures that all staff adheres to Swedish's customer service standards and is compliant with organization and department required competencies. Works with hospital outpatient department managers to ensure accurate registration and scheduling practices and supervises coordination of physician orders, referrals and authorizations. Resolves problems impacting the patient access revenue cycle. Able to perform all duties of Patient Registration Reps and Senior Patient Services Specialist, including registration and scheduling.

Requirements

• 4 years of experience in healthcare related registration, scheduling, and/or customer service.

Nice To Haves

• Bachelor's Degree
• Previous supervisory experience in a similar setting.

Responsibilities

• Supervise and delegate daily departmental operations.
• Develop and implement operational plans including staffing resources and policies.
• Ensure timely, accurate, and compliant registration and scheduling of patients.
• Ensure staff adherence to customer service standards and required competencies.
• Collaborate with outpatient department managers for accurate registration and scheduling.
• Supervise coordination of physician orders, referrals, and authorizations.
• Resolve problems impacting the patient access revenue cycle.
• Perform duties of Patient Registration Reps and Senior Patient Services Specialist.

Benefits

• 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holiday time off
• Voluntary benefits
• Well-being resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree