Supervisor Patient Access - St. Peter's Hospital - FT Evenings Shift

Trinity Health • Albany, NY

77d • $24 - $36

About The Position

Supervisor Patient Access - St. Peter's Hospital - FT Evening Shift St. Peters Health Partners - is a member of Trinity Health. Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Purpose Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Requirements

• High school diploma or equivalent.
• Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

• Associate degree
• Patient accounting experience

Responsibilities

• Responsible for the daily operations & the oversight of staff.
• Supervisors work in collaboration with department managers to manage staff & department effectively.
• Participates in & contributes to the performance management/review process.
• Implements departmental plans & priorities identified by accountable leaders.
• May participate & recommend in the hiring & selection process.
• Responds promptly & directly to meet or exceed customers' needs.
• Follows standards of performance & work processes in designated areas.
• Coordinates staff scheduling & assignment.
• Reviews & approves administrative functions (time, payroll, expense).
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Employs effective & respectful written, verbal & nonverbal communications.
• Develops an environment of mutual confidence & trust through collaborative relationships.
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
• Performs work in an environmentally safe, professional & healthy manner.
• Self-monitors & initiates corrections and/or seeks guidance when needed.
• Demonstrates flexibility & self-direction by responding as a team player.
• Helps to create a positive work environment that promotes productivity.
• Accountable for continuous self-development & supporting the growth of others.
• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees