Supervisor, Patient Access Services - Lenox Hill (onsite)

Northwell•New York, NY

7h•Onsite

About The Position

Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed. Job Responsibility Lead, motivate, and supervise the Patient Access team to achieve department goals and provide exceptional patient service. Knowledgeable in EPIC Conduct regular team meetings and one-on-one check-ins to provide feedback and support team development. Oversee day-to-day operations, ensuring efficient patient registration in EPIC, and insurance verification. Monitor workflow and adjust staffing assignments as needed to meet patient demand and maintain service standards. Promotes Patient Access Services department goals by selecting, motivating, and training capable team members. Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives. Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable. Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner. Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times. Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed. Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates. Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service. Monitors the inpatient and outpatient registrations for quality assurance. Responds to concerns of patients, families, physicians, and staff. Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
Minimum of 2–3 years of experience in patient access services or healthcare administration, with at least 1 year in a supervisory role.
Strong knowledge of patient registration, scheduling, insurance verification, and healthcare regulations.
Proficiency in using healthcare information systems and patient management software EPIC

Nice To Haves

Excellent leadership and people management skills.
Strong organizational and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Commitment to delivering high-quality customer service.

Responsibilities

Lead, motivate, and supervise the Patient Access team to achieve department goals and provide exceptional patient service.
Knowledgeable in EPIC
Conduct regular team meetings and one-on-one check-ins to provide feedback and support team development.
Oversee day-to-day operations, ensuring efficient patient registration in EPIC, and insurance verification.
Monitor workflow and adjust staffing assignments as needed to meet patient demand and maintain service standards.
Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
Monitors the inpatient and outpatient registrations for quality assurance.
Responds to concerns of patients, families, physicians, and staff.
Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.