Supervisor-Patient Access - Part Time - Evening - Emergency Department - Einste

Thomas Jefferson University • East Norriton, PA

407d

About The Position

The Supervisor of Patient Access is responsible for overseeing daily registration functions within the Patient Access department, ensuring appropriate staffing and promoting a positive patient experience. This role involves managing registration processes, resolving departmental and patient issues, and monitoring performance metrics to achieve operational goals. The Supervisor also plays a key role in staff management, including hiring, training, and performance evaluations, while ensuring compliance with regulatory requirements.

Requirements

• Associate's degree in healthcare or business administration required, or a minimum of 5 years of relevant work experience in a healthcare setting.
• Minimum of 2 years of patient registration experience required.
• Minimum of 3 years of supervisory experience in a healthcare setting required.
• Proficient with computer and Microsoft Office skills, familiar with healthcare EHR applications (e.g., EPIC, Cerner).
• Excellent written and oral communication skills.
• Strong problem-solving and decision-making skills.
• Knowledge of patient registration and third-party insurance coverage.
• Excellent leadership and interpersonal skills.
• Strong quality assurance and critical thinking skills.

Nice To Haves

• Bachelor's Degree and HFMA Certifications preferred.

Responsibilities

• Oversee daily registration functions within Patient Access.
• Ensure appropriate staffing and promote a positive patient experience.
• Supervise efficient and compliant registration processes.
• Manage staffing schedules and respond to time-off requests.
• Ensure necessary coverage for smooth department operations.
• Manage on-site operations including payroll and attendance.
• Respond to patient complaints and identify process improvements.
• Participate in interviewing and hiring new employees.
• Monitor new employee onboarding and training.
• Provide constructive communication to service delivery areas.
• Appraise staff performance and resolve issues.
• Manage and track staff time and attendance for compliance.
• Complete staff quality assurance reviews and annual performance evaluations.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Professional development opportunities.
• Diversity and inclusion programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 10,001+ employees