Supervisor, Patient Access, Emergency Department (100% Work Onsite - Muskegon, Michigan)

Trinity Health Corporation•Muskegon, MI

55d•$22 - $32•Onsite

About The Position

Purpose 100% Work Onsite - Muskegon, Michigan On-call every other weekend Frontline, department-based; Supervises daily functions of assigned department; Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. Serves as a technical advisor to assigned team & leadership. Maintains & exceeds the department specific individual productivity standards, scheduling industry benchmarks, collection targets & quality audit scores for accuracy productivity. Note: "patients" refers to patients, clients, residents, participants, customers, members Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers' needs. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts. Environment: Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others. Maintains a working knowledge of applicable Federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, & the community. Monitors daily operations to ensure adherence to documented administrative & departmental policies & procedures, achievement of established Key Performance Indicators (KPIs) to achieve optimal productivity, accountability, & efficiency, & facilitation of departmental workflow. Monitor all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Coordinates daily schedule & staffing to allow for performance of urgent assignments & coverage during peak workload that maximizes patient satisfaction & minimizes delays. Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required. ($21.5178-$32.2766)

Requirements

High school diploma or equivalent.
Two (2) to Three (3) years' experience in a supervisory or lead role
Two (2) to Three (3) years' experience working in a Pre-service or Patient Access operations.
Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

Associate degree preferred.
Proficiency in Microsoft office Suite
Patient accounting experience preferred

Responsibilities

Responsible for the daily operations & the oversight of staff.
Supervises daily functions of assigned department
Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care.
Creates / supports comprehensive strategies & measures progress to achieve desired outcomes.
Serves as a technical advisor to assigned team & leadership.
Maintains & exceeds the department specific individual productivity standards, scheduling industry benchmarks, collection targets & quality audit scores for accuracy productivity.
Coordinates staff scheduling & assignment.
Reviews & approves administrative functions (time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives
Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts.
Accountable for continuous self-development & supporting the growth of others.
Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling
Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, & the community.
Monitors daily operations to ensure adherence to documented administrative & departmental policies & procedures, achievement of established Key Performance Indicators (KPIs) to achieve optimal productivity, accountability, & efficiency, & facilitation of departmental workflow.
Monitor all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
Resolves patient questions regarding payment requirements/charges referred by the registrars.
Coordinates daily schedule & staffing to allow for performance of urgent assignments & coverage during peak workload that maximizes patient satisfaction & minimizes delays.
Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.