Supervisor, Parts

Pro Mach • Sharonville, OH

82d

About The Position

The Aftermarket Parts Supervisor is responsible for developing and executing strategies to maximize revenue and customer satisfaction through post-sale products and services, including parts, accessories, and maintenance programs. This role oversees aftermarket parts sales and operational efficiency while leading and motivating the parts sales team.

Requirements

• Strong leadership, communication, and interpersonal skills.
• Proven track record in customer relationship management.
• Analytical and data-driven, with the ability to translate insights into actionable strategies.
• Proficiency utilizing the Salesforce CRM or similar system.
• Industry knowledge (e.g., automotive, industrial equipment, or related sectors).
• Budget management and financial acumen.
• Proficiency utilizing SAP.

Responsibilities

• Develop and implement sales strategies to grow aftermarket parts, accessories, and parts revenue.
• Establish and monitor sales goals, budgets, and profitability targets.
• Design and launch programs to drive increased part sales and customer adoption.
• Lead the Retrofit RFQ process, collaborating with our Customer Care Managers.
• Build and maintain strong relationships with customers.
• Act as the primary escalation point for complex inquiries, ensuring high levels of satisfaction and retention.
• Collect customer feedback and share insights with the leadership team.
• Oversee the complete aftermarket parts process, including quoting, order entry, and fulfillment, to ensure timely, efficient delivery.
• Coordinate cross-functionally with sales, operations, and service teams to enhance the customer experience.
• Recruit, train, and manage parts sales team.
• Provide coaching, motivation, and performance management to achieve departmental objectives.
• Foster a results-driven, customer-focused culture within the team.

Benefits

• Comprehensive medical/dental programs.
• Life insurance.
• Generous paid time off program.
• Retirement savings plan with a company match.
• No waiting period for benefits - eligible on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 1,001-5,000 employees