Supervisor, Participant Registration

Southwest Power Pool • Little Rock, AR

19h • Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Supervisor, Participant Registration Pay Range - $112,240 - $145,810 Join our team as the Supervisor, Participant Registration! The Supervisor, Participant Registration leads a team of highly skilled professionals who provide technical and analytical engineering support to SPP’s Reliability, Balancing, Tariff, Market, and other operational functions. This team facilitates the registration process for Market Participants, Transmission Customers, and Meter Agents within SPP’s markets and tariff footprint. The Supervisor ensures registration information is accurate, complete, traceable, and compliant with SPP tariff, protocols, and criteria requirements. This role reports to the Manager, Modeling & Data Integrity and supports SPP’s Strategic Plan with a primary mission to advance Operational Excellence and Financial Stewardship, while contributing to RTO Expansion and Markets+ Phase 2 onboarding initiatives.

Requirements

• Bachelor’s degree in a Business or Information Technology-related field
• Six (6) years of significant experience, preferably in electric utility operations
• Working knowledge of the Southwest Power Pool high voltage transmission system
• Advanced knowledge of SPP Criteria, SPP Business Practices, NERC Reliability Standards, SPP Market Protocols, and SPP Tariffs
• Working knowledge of NERC Reliability Standards and NAESB Business Practices
• Strong interpersonal and team building skills
• Excellent written and verbal communication skills
• Motivation to take appropriate expedited action when required
• Initiative to stay abreast of industry developments
• Ability to work with a broad spectrum of individuals with diverse interests when resolving problems
• Competent skills with communication and data handling software such as Microsoft Office© Word, Excel, and Access
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Nice To Haves

• Graduate level degree in relevant field of study
• Proficiency in project and release management tools (e.g. Jira, Confluence, MS Project, Clarity, Primavera P6, Smartsheet)

Responsibilities

• Lead, mentor, and develop the Participant Registration team
• Oversee participant registration processes and related system changes
• Ensure compliance with SPP tariff, protocols, criteria, and regulatory requirements (NERC, FERC, NAESB)
• Maintain effective operational controls and audit documentation
• Manage reporting and data analysis supporting operational functions
• Collaborate with internal departments and external stakeholders to resolve registration issues
• Support budgeting, training, and continuous process improvement initiatives
• Represent SPP on committees, working groups, and special projects
• Promote operational excellence, accountability, and strong team performance

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Manager