*Supervisor (Part-time)

Barnes & Noble Education-posted about 1 year ago
Part-time • Entry Level
Gainesville, FL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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Barnes & Noble College is seeking a part-time Supervisor who is resourceful, driven, adaptable, and customer-focused. This role involves providing assistance to the management team, overseeing team members in a specific department or store, and ensuring outstanding customer service to the academic community. The Supervisor will spend most of their time on the sales floor, coaching team members and maintaining operational standards in the absence of upper management.

  • Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalate problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
  • 2+ years' experience in a retail setting preferred.
  • Candidates must be a minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
  • Get paid sooner! Daily Pay earned wage access is available to all store employees.
  • Employee Discount
  • Paid sick time (accrued based on time worked)
  • Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
  • Commuter Benefits
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