Supervisor, Parking/Transportation -Universal Epic Universe

Universal Orlando Resort • Orlando, FL

426d

About The Position

The Supervisor, Parking/Transportation at Universal Orlando Resort is responsible for overseeing specific venues within the parking and transportation operations, ensuring efficiency, guest satisfaction, and safety standards are met. This role involves managing daily operations, supervising team members, and responding to guest and operational issues while maintaining a positive work environment.

Requirements

• High school diploma or GED required.
• 1+ year of supervisory experience required or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school preferred.

Nice To Haves

• Management training experience
• Experience in a theme park or hospitality environment

Responsibilities

• Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control, and guest service standards are being met.
• Responds to guest and operational issues, communicates with various operational partners, and is the first responder to operational and guest situations.
• Oversees the operation of specific venues or venues.
• Provides development and coaching to Team Captains and Attendants.
• Focuses on guest and employee satisfaction, ensuring employees greet and assist guests while maintaining a safe environment.
• Implements Team Member Satisfaction and Guest Satisfaction initiatives and programs.
• Maintains daily operating logs and employee records accurately.
• Responsible for Team Member scheduling, performance appraisals, payroll issues, and general counseling.
• Manages labor budget for assigned venues and monitors overtime and training.
• Analyzes and responds to various reports including guest comments and efficiency reports.
• Coaches and motivates Team Members to promote safe work areas.
• Uses progressive discipline to document and maintain safe Team Member actions.
• Reviews and revises safety practices and procedures, responding to unsafe conditions.
• Maintains quality, cleanliness, and maintenance standards for venues and vehicles.
• Maintains positive relationships with partners, vendors, and other departments.
• Participates in Environmental, Health & Safety responsibilities.

Benefits

• On-the-job training
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED