Supervisor, Order Fulfillment

Cresco Labs • Mount Joy, PA

125d • $50,000 - $55,000

About The Position

Cresco Labs is seeking an Order Fulfillment Supervisor to join our facility. The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics. The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Materials Manager.

Requirements

• Relevant educational background OR 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
• 2+ years’ experience managing or leading teams in a manufacturing environment
• Strong attention to detail and ability to adhere to strict policies and procedure
• Well organized and ability to keep deadlines
• Works well with all peers
• Effective communication skills
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing, and challenging environment
• Strong Excel, Word, and general computer knowledge
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50 lbs to torso level.

Responsibilities

• Training and onboarding Leads, Agents, and Drivers
• Tracking maintenance records for delivery vehicles
• Ensuring leads and agents are performing daily tasks correctly and efficiently
• Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.
• Monitoring WI’s/SOP’s
• Implementing and testing new WI’s/SOP’s to increase productivity
• Taking daily attendance
• Attending weekly meetings with Materials Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
• Conducting weekly meetings for Leads, Agents, and Drivers
• Recordkeeping of Delivery Rejection log, and Daily Performance log
• Problem-solving inventory discrepancies
• Keeping track of Order Fulfillment inventory
• Approving Timecards
• Approving/Denying time off for Leads, Agents, and Drivers
• Interviewing potential candidates
• Fulfilling Orders
• Communicating with Sales, as needed
• Oversee the accuracy of manifests for sales orders of finished goods for delivery
• Oversee toting and sealing all finished orders for delivery
• Delivery schedule
• Collaborating with the Materials Manager/Sales regarding delivery scheduling
• Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests

Benefits

• Major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Participation in employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees