Supervisor, Operations (South Central US)

Element Fleet Management

2d • $75,500 - $103,800 • Remote

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a people-focused operations leader to join our team as Operations Supervisor – Last Mile Rental. In this role, you will support best-in-class customer service for Last Mile Rental clients while executing on the rapid growth of new and existing locations across large, multi-state regions. You will engage with leadership, align and lead local field teams, and ensure operational excellence that supports client satisfaction and business growth.

Requirements

• Bachelor’s degree required from an accredited university.
• 2–4 years of experience managing fleet operations and personnel with an understanding of business growth, profit, and customer service.
• 3–5 years of customer service or client account management experience in a B2B service environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to drive and remain on your feet for up to 8 hours.
• Availability to work weekends and some holidays.
• To be considered for this role, candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX).

Nice To Haves

• Strong financial acumen with demonstrated analytical and problem-solving skills.
• Demonstrated ability to build and foster strong relationships with internal and external partners and clients.
• Ability to work independently while supporting multiple teams or groups.
• Highly detail-oriented with strong organizational and prioritization skills.
• Ability to work in a professional business environment using tact, discretion, and good judgment.

Responsibilities

• Hire, coach, train, and support contract, temporary, and full-time field team members.
• Demonstrate Element’s People Leadership Capabilities, including leading strategically, cultivating curiosity, driving results, influencing others, and developing talent.
• Foster collaboration, teamwork, and continuous learning to deliver superior client service and maximize employee engagement.
• Manage the training, development, implementation, and performance of team and individual goals aligned with organizational balanced scorecard objectives.
• Ensure a first-class client experience through frequent customer contact, communication, and feedback.
• Build and maintain relationships with client decision makers and operations leaders.
• Develop business plans for each location outlining volume, growth objectives, targets, and focus areas.
• Partner with vehicle maintenance and repair partners to maintain a safe and reliable fleet.
• Provide leadership updates on vehicle health, customer sentiment, utilization, operational deficiencies, and risk management.
• Work cross-functionally with internal teams to increase efficiencies and achieve weekly, monthly, and annual goals.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees