Supervisor, Operations 1

Public Consulting Group•San Diego, CA

3d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies Monday, January 5, 2026 3:18 PM

Requirements

Excellent communication, interpersonal and client-facing skills.
Ability to work independently and on a team.
Ability to organize and plan work efficiently within set time limits.
Ability to understand and interpret federal and state laws and regulations.
Ability to analyze and manage significant amounts data and produce written reports.
Ability to effectively communicate project status, issues and information to the client.
Ability to manage a team and effectively coordinate project tasks across multiple counties.
Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
Associates degree or higher, preferably Social Work, Public Policy, or other closely related fields.
3+ years of relevant work experience in the fields of employment services, workforce development, human services, or public policy.
Direct supervisory or management experience preferred.

Responsibilities

Plans, organizes, and directs the activities of assigned staff and distribute work flow accordingly.
Coordinates project activities with the project team, management and the client.
Provides federal policy, procedure, and regulation consultation.
Participates in weekly status updates and monthly status reports with clients and project team.
Ensures that assigned staff reach and maintain productivity and quality assurance goals.
Conducts staff performance evaluations.
Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly.
Train, mentor, and schedule front desk team members.
Ensure compliance with company policies and procedures
Monitor guest satisfaction and implement improvements as needed.
Collaborate with other departments to ensure smooth operations.
Coordinates and completes special projects as assigned.