Supervisor of Veterinary Client Service Representative Team

SPCA Florida•Lakeland, FL

1d•Onsite

About The Position

We are seeking a Supervisor of the Veterinary Client Service Representative Team who is passionate about exceptional customer service, patient care, and teamwork. The ideal candidate is someone who not only loves dogs and cats but also excels in client communication and is committed to delivering the highest level of care to both our clients and their animals within our community. This position is responsible for overseeing and supporting the Veterinary Client Service Coordinator team while performing essential record-keeping and clerical duties related to animal patient care and treatment. The Supervisor plays a critical role in facilitating efficient hospital flow and serves as the first and last point of contact for our clients, helping to ensure a positive and compassionate experience. This role requires practical knowledge of hospital organization and services; an understanding of the rules and regulations governing visitors and animal patient treatment; and proficiency in data entry, word processing, and medical record management. A working knowledge of standard veterinary procedures, medical records, and veterinary terminology is essential. The Veterinary Client Service Coordinator Supervisor is a key member of the hospital team, helping to create a welcoming environment while supporting clinical staff and ensuring accurate communication, organization, and continuity of care. Why You’ll Love A Career in Veterinary Medicine at SPCA Florida: Amazing Work Environment : We're more than just coworkers—we’re a family! Our veterinary clinic is known for its positive, supportive, and fun atmosphere where you’ll truly feel valued. Supportive environment where your voice matters, and a gossip-free culture is actively practiced State-of-the-Art Facility : Work in a well-equipped public clinic that supports high-quality care and offers the tools you need to thrive. Growth Opportunities : Be part of a team that’s committed to your success and development—whether it's learning new skills or advancing in your career! We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small. Diverse Experiences : Work with a variety of caseloads, each with unique medical, behavioral, and environmental needs, keeping every day exciting. Work-life Balance : We are committed to offering a benefits package that supports your life, well-being, and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesn’t mean you shouldn’t have a life outside of your job.

Requirements

Must Love Animals and Care about People.
Excellent verbal and written communication skills
Excellent time management and organizational skills
Ability to inspire, teach, and multitask
Self-motivated
Attention to detail
Work successfully as a team member and autonomously.
Critical thinking skills
Flexibility with work hours and able to work additional hours when necessary
Ability to work efficiently and effectively in a fast-paced environment.
Associate’s degree required, bachelor’s degree preferred.
Minimum of two (2) years of customer service experience in a supervisory role within a fast-paced environment, supporting a diverse range of client needs.
An equivalent combination of education and relevant experience that is directly related to the position requirements may be considered instead of the stated education and experience.

Responsibilities

Serve as a mentor to team members by modeling positive work habits, strong leadership, and exceptional customer service.
Coach team members to remain proactive and attentive to animal needs, while recognizing when to seek support during escalated or stressful situations.
Manage, supervise, and coordinate the daily functions of the Veterinary Client Service Coordinator team, including planning, scheduling, and organizing workflows to ensure efficient use of personnel, space, and facilities.
Provide input and actively participate in performance evaluations, feedback, and coaching opportunities in collaboration with the Practice Manager.
Develop and organize training schedules for the Veterinary Client Service Coordinator team, both individually and in group settings.
Oversee, develop, and monitor staff work schedules, including managing and approving PTO requests.
Ensure all documentation related to animals, clients, and staff is accurate, complete, and maintained in accordance with hospital standards.

Benefits

Competitive Compensation Package
Time to reset, rewind, and reflect through our PTO hours (paid time off)
403B Retirement Plan
Employer-sponsored well-being plans, including Medical, Dental, Vision, and more.
Jury Duty Pay
Bereavement Pay
Holiday Pay
Pet Care Discounts
No Cost Pet Cremation
Employee Assistance Program is available at no cost to all employees and their families for confidential assistance
Basic Life Insurance