Supervisor of Patient Access

MaineGeneral Health•Waterville, ME

67d

About The Position

MaineGeneral Health is seeking a Supervisor of Patient Access to lead and support our team in delivering exceptional service. In this role, you'll oversee daily operations, provide guidance and development to staff, and ensure departmental goals are met.

Requirements

Previous supervisory or leadership experience preferred.
Strong communication, problem-solving, and organizational skills.
Ability to guide and mentor staff while maintaining a positive team environment.

Responsibilities

Determine, coordinate, and supervise daily staffing assignments and service levels.
Provide orientation, training, coaching, and mentoring to staff.
Assist with performance evaluations and disciplinary actions as needed.
Ensure compliance with departmental and organizational policies and procedures.
Support staff by performing responsibilities when needed to meet service demands.
Lead the resolution of complex issues and patient complaints.

Benefits

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.