Supervisor of Patient Access

MaineGeneral Health • Augusta, ME

95d

About The Position

MaineGeneral Health is seeking a Supervisor of Patient Access to lead and support our team in delivering exceptional service. In this role, you'll oversee daily operations, provide guidance and development to staff, and ensure departmental goals are met.

Requirements

• Previous supervisory or leadership experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to guide and mentor staff while maintaining a positive team environment.

Responsibilities

• Determine, coordinate, and supervise daily staffing assignments and service levels.
• Provide orientation, training, coaching, and mentoring to staff.
• Assist with performance evaluations and disciplinary actions as needed.
• Ensure compliance with departmental and organizational policies and procedures.
• Support staff by performing responsibilities when needed to meet service demands.
• Lead the resolution of complex issues and patient complaints.

Benefits

• Quality health, dental, and vision benefits.
• Wellness programs and resources for a healthy lifestyle.
• Industry-leading leave for new parents.
• Generous earned time plan for holidays, family, and personal care.
• Employee Assistance Program for emotional wellness.
• Employee discount program for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement for skill and career development.
• 403(b) company-matching contributions up to 2% of eligible pay.
• 401(a) retirement income plan contributions.
• Short-term and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities