Supervisor of Passenger Services

GCA Services Group • Phoenix, AZ

284d • $22

About The Position

We are seeking a dedicated and detail-oriented Aviation Supervisor - Passenger Services to oversee the daily operations of our passenger services team. This role ensures smooth and efficient airport operations while delivering exceptional customer service to passengers. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to safety and operational excellence.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in passenger services or airport operations, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Familiarity with airline systems, including check-in and baggage processes.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office Suite and other relevant software.

Nice To Haves

• Knowledge of FAA, TSA, and other regulatory requirements.
• Experience in a fast-paced airport or airline environment.
• Multilingual abilities are a plus.

Responsibilities

• Supervise, train, and mentor passenger service agents to ensure top performance and excellent customer service standards.
• Manage daily passenger service operations, including check-in, boarding, baggage handling, and resolving passenger inquiries.
• Address passenger concerns and provide solutions in a professional and timely manner.
• Ensure all operations comply with airline, airport, and regulatory requirements, including safety and security standards.
• Prepare staff schedules and allocate resources efficiently to meet operational demands.
• Conduct regular performance evaluations and provide feedback to staff to promote growth and improvement.
• Handle operational challenges, including flight delays, overbookings, and passenger complaints, while minimizing disruptions.
• Prepare and submit operational reports to management, tracking key metrics and identifying areas for improvement.

Benefits

• 401(k) with company match after 6 months of employment.
• Comprehensive benefits package including health insurance.
• Opportunities for growth and development in the aviation industry.
• A collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED