Supervisor of Operations Processing

The Goal Family of Companies•Sioux Falls, SD

16d

About The Position

At Goal Solutions, we’re transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast— and we’re looking for an Operations Processing Supervisor who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team. This role is for someone who naturally steps into leadership… someone who thrives in detailed, fast-paced, compliance-driven environments… someone who believes in structure, coaching, accountability, and continuous improvement. Operations at Goal: How This Role Fits In Our Operations Processing team is the engine behind accurate servicing. As the Operations Processing Supervisor, you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You’ll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments. What You’ll Do Lead a team responsible for delivering accurate, timely processing across core servicing functions Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs Provide coaching, support, and development for Processing Specialists Resolve escalations, discrepancies, and operational questions with clarity and professionalism Monitor workload volumes, quality trends, and performance metrics Partner with operations, quality, and compliance teams to maintain consistency and process excellence Support onboarding, cross-training, and continuous improvement initiatives Strengthen documentation, workflow structure, and operational rhythm Impact You’ll Make in This Role Deliver a more accurate, dependable servicing experience for clients and Lconsumers Strengthen team performance through coaching, clarity, and accountability Reduce escalations and errors through proactive leadership and quality checks Improve operational consistency through structure, communication, and collaboration Support a culture of detail, teamwork, and shared accountability Key Responsibilities Daily Operations Leadership Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows Team Leadership & Development Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability Escalation & Issue Resolution Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication Operational Excellence & Compliance Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates Cross-Functional Collaboration Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience

Requirements

Experience leading in operations, processing, servicing, or a call center
Hands-on experience in loan servicing, payment processing, financial operations, or similar environments
Strong communication skills with the ability to guide, coach, and influence others
High attention to detail and ability to lead in a volume-driven, deadline-focused setting
Experience handling escalations and resolving operational issues
A structured, calm, solutions-focused leadership style

Responsibilities

Lead a team responsible for delivering accurate, timely processing across core servicing functions
Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs
Provide coaching, support, and development for Processing Specialists
Resolve escalations, discrepancies, and operational questions with clarity and professionalism
Monitor workload volumes, quality trends, and performance metrics
Partner with operations, quality, and compliance teams to maintain consistency and process excellence
Support onboarding, cross-training, and continuous improvement initiatives
Strengthen documentation, workflow structure, and operational rhythm
Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows
Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability
Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication
Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates
Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience