Supervisor of Medical and Clinical Operations

UnitedHealth Group•Bangor, ME

11d•Onsite

About The Position

As the Supervisor of Medical & Clinical Operations you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime with flexibility to be on-call for weekend/evening hours. This will be on the job training and the hours during training will be aligned with your schedule. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of in-person customer service experience
1+ years of experience working as a supervisor/manager or team lead
Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management) or Google equivalent.
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
Ability to work full time onsite at 489 State St. Bangor, ME 04401, Northern Light Eastern Maine Medical Center
Ability to work any shift between the hours of 8:00 am - 5:00 pm from Monday - Friday with flexibility to be on - call for weekend / evening hours based on business need
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Nice To Haves

Experience with medical or health terminology
Healthcare customer experience
Healthcare or insurance benefits experience
Experience in sales or collections

Responsibilities

Ensures that adequate phone coverage is in place at all times; primary liaison with after-hours service to maintain coverage.
Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
Conducts at least quarterly 1:1 with all staff under their supervision.
Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
Produces reports related to non-clinical tasks, as needed.
Develops plans to meet short and long term department needs and objectives.
Identifies and resolves operational problems using defined processes, expertise and judgment.
Decisions are guided by policies, procedures, business plan and supervising Manager.
Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).