Supervisor of Medical and Clinical Operations

UnitedHealth Group • Ellsworth, ME

95d • $58,800 - $105,000 • Onsite

About The Position

As the Supervisor of Medical & Clinical Operations, you will coordinate, supervise and be accountable for the daily activities of the central registration department. You will assist the manager of patient access, as needed. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of in-person customer service experience
• 1+ years of experience working as a supervisor/manager or team lead
• Proficiency with Microsoft Word, Excel, and Outlook or Google equivalent.
• Familiarity with computer and Windows PC applications.
• Ability to work onsite at Northern Light Maine Coast Hospital and Northern Light Blue Hill Hospital.
• Full Flu vaccination are an essential job function of this role.
• Ability to work Monday - Friday, 08:00AM - 05:00PM, with flexibility to be on-call for weekend/evening hours.

Nice To Haves

• Experience with medical or health terminology
• Healthcare customer experience
• Healthcare or insurance benefits experience
• Experience in sales or collections

Responsibilities

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Acts as the primary liaison with supervisors in other areas of business.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED