Supervisor of Financial Clearance and Registration

Southwoods Health • Boardman, OH

5d

About The Position

Southwoods Health is seeking a Supervisor of Financial Clearance and Registration to lead our Business Office team. At Southwoods, it's not just about the treatment, but how you're treated. Join a team dedicated to excellence in patient care and operational integrity. SUMMARY OF JOB RESPONSIBILITIES: The Supervisor of Financial Clearance and Registration provides direct oversight, coordination, and continuous improvement of all financial clearance, patient registration, and front-desk reception functions. This role ensures the timely execution of insurance verification, point-of-service estimates, and related financial processes to optimize revenue capture and ensure financial transparency for our patients. The Supervisor provides leadership, training, and performance management for both centralized and decentralized staff. This position drives excellence by monitoring workflows, analyzing key performance indicators (KPIs), and implementing process improvements aimed at reducing denials, improving cash flow, and ensuring compliance with payer requirements and regulatory guidelines.

Requirements

• Associate or Bachelor’s degree in Business Administration or a related field; OR five or more years of progressive experience in medical billing, insurance claims, or revenue cycle operations.
• Minimum of 5 years experience in Patient Access or healthcare Revenue Cycle.
• 1–3 years of supervisory experience preferred.
• Strong critical thinking and problem-solving skills.
• Excellent communication skills with high attention to detail.
• Results-driven leadership and the ability to foster a collaborative work environment.
• Superior prioritization and time-management skills.
• Ability to maintain a professional demeanor at all times.

Nice To Haves

• Certified Revenue Cycle Representative (CRCR) preferred.

Responsibilities

• Team Leadership: Directly supervises staff responsible for registration, insurance verification, and financial clearance; manages recruitment, orientation, payroll approval, and performance appraisals.
• Operational Oversight: Coordinates staffing schedules to maintain adequate coverage and ensures all processes comply with organizational policies and state/federal regulations.
• Quality Assurance: Monitors insurance verifications and estimates to ensure accuracy, timely claim payment, and denial prevention.
• Regulatory Compliance: Oversees adherence to the No Surprises Act and price transparency laws; reviews self-pay pricing for accuracy and compliance.
• Revenue Cycle Support: Partners with leadership to conduct root-cause analysis of denials and implements corrective actions to improve financial performance.
• Process Improvement: Stays abreast of industry best practices and payer changes; recommends and implements revisions to enhance departmental efficiency.
• Patient Experience: Coordinates with clinical departments and physician practices to ensure a seamless patient access experience and promotes a professional image to the community.
• Facility Compliance: Ensures all processes at assigned practices maintain compliance with regulatory agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree