Supervisor of ES and Transport

Tufts Medicine•Lowell, MA

12d•$25 - $31

About The Position

This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Environmental Services duties: Researches the environmental effects of activities to develop methods of controlling or minimizing factors contributing to environmental damage and/or improve the effectiveness of restorative activities. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. Supervise the daily operations of assigned Environmental Services and Hospitality Services staff performance and workflow. Ensure that assignments are being performed thoroughly and effectively. Responsible for staff performance assessment, development, and training. Responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management and supervisory team members to support the department in its daily functions.

Requirements

High school diploma or equivalent.
Three (3) years of related experience.
Ability to effectively communicate in English verbally and in written format.
Ability to read and understand procedures and directions in English.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Initiative, responsibility, flexibility, and leadership skills.
Ability to use working knowledge of environment and equipment to meet established objectives.
Ability to interact with other hospital staff members, visitors, and patients in a friendly, cooperative manner.

Nice To Haves

Bilingual.

Responsibilities

Supervise the daily operations of assigned Environmental Services and Hospitality Services staff performance and workflow.
Supervise staff on all functions and processes provided.
Prepare master work and time schedules, coordinate time off and review daily adjustments in the work schedule.
Perform quality control reviews and initiatives to ensure hospital and regulatory standards are being met.
Complete performance evaluations for assigned staff and coordinate the establishment of goals and objectives for assigned staff.
Responsible for the interview, selection process, hiring process, orientation set up, training set up, competency testing for all new hires.
Responsible for the counseling and mentoring and discipline of employees.
Recommend promotion, demotion, or termination when identified.
Recommend process improvements to leadership and empower employees to bring forward their process improvement ideas.
Responsible for input to the writing, reviewing, and revising policy and procedures pertaining to area of responsibility.
Provide oversight of inventories, usage data, and ordering of consumable supplies and equipment repairs.