Supervisor of Coordination

Extendicare

About The Position

As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch. Why you’ll love working here: Celebration and Recognition programs Comprehensive health and dental benefit plans Education allowance for employees and family Opportunities for career advancement Employee Assistance Program Employee perks and exclusive offers What you’ll do:

Requirements

Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience
Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
Experience in customer service

Nice To Haves

Experience in the health care field an asset

Responsibilities

Provide in-depth training and onboarding education for new coordination staff
Monitor and provide coaching and performance management to coordinators
Run and review daily, weekly monthly reports and provide action plans to reduce missed care
Create and maintain work schedules for coordination team
Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
Review tracking tools and follow up with Coordinators to ensure compliance