Supervisor of Business Services

American Addiction Centers•South Milwaukee, WI

1d•Onsite

About The Position

The Supervisor of Business Services is a full-time, benefits-eligible position, working Monday through Friday from 8:00 AM to 4:30 PM. This role is responsible for overseeing the daily operations of staff to ensure high productivity and patient/physician satisfaction. Key functions include managing staffing levels, monitoring work queues, evaluating service levels against metrics, and potentially overseeing multiple locations. The supervisor ensures accurate patient registration, including demographic and insurance information, and the timely, accurate, and compliant processing of claims and authorizations for reimbursement. The position involves initiating and implementing improvements to business office systems and processes, acting as a liaison with providers and other departments to resolve discrepancies, and collaborating on policy and procedure development. Additionally, the supervisor performs human resources duties such as coaching, performance reviews, and making recommendations for hiring, compensation, promotions, corrective actions, and terminations. Adherence to the organization's Code of Ethical Conduct and applicable policies, regulations, and laws is also a core responsibility.

Requirements

Bachelor's Degree (or equivalent knowledge) in Business Management or related field.
Typically requires 3 years of experience in a business office for a large or multi-site physician practice that includes experiences in patient accounts, physician billing, automated patient registration, patient service, third party insurance and practice management.
Experience in a leadership role.
Demonstrated leadership, organization, and human relations skills.
Advanced computer skills with computerized physician billing and scheduling systems, Microsoft office products, and electronic mail.
Ability to multi-task accurately and efficiently within a large physician based health care facility with numerous specialties.
Excellent written and oral communication skills.
Ability to effectively communicate with a variety of patients, visitors, staff and leadership.
Exceptional customer service and problem resolution skills.

Responsibilities

Supervises the day-to-day activities of the staff to ensure a high level of productivity and patient/physician satisfaction.
Provides for ample staffing and coverage within areas of responsibility.
Monitors work ques and evaluates service levels according to established metrics.
May have accountability for multiple locations.
Ensures accurate compilation of patient registration information, including data related to patient demographics, third party insurance information and referral data.
Ensures timely, accurate, compliant and efficient processing of claims and/or processing of authorizations to receive reimbursement.
Initiates and implements improvements to all business offices systems and processes.
Pursues and develops improved techniques to ensure quality and patient satisfaction.
Supports the planning, organizing, and implementation of system changes relating to areas of responsibility.
Functions as a liaison with providers and other departments to resolve discrepancies and work towards monthly, quarterly and year end goals.
Communicates with patients, physicians, government agencies, insurance companies, and other staff for the purpose of patient registration, scheduling, insurance verification, insurance billing and day-to-day problem solving.
Collaborates with interdisciplinary management to standardize policies, work standards and resolve patient issues to maximize satisfaction and ensure quality.
In collaboration with Manager, develops, updates and implements policies and procedures to ensure safe and efficient flow of operations.
Works collaboratively with staff, providers, and other leaders.
Represents the department at intradepartmental meetings and functions.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program