Supervisor, North American Insurance Operations Group

Allied World•Farmington, CT

About The Position

We are seeking a strong candidate with operational skills and insurance knowledge to join our team supporting our North American Production Underwriters. The position requires strong analytical, interpersonal, and people leadership skills with an interest in utilization and introduction of new technology solutions. Supervisors manage a team of Insurance Operations Professionals who liaise with our external trading partners and our internal underwriting team to provide exemplary customer service in delivering our product. Join a dynamic team that is leading operational efficiency efforts to provide best in class service. Looking for someone with a passion for continual operational improvement and collaboration with peers.

Requirements

Bachelor’s degree or relevant years in the industry.
Strong, demonstrated negotiation and influencing skills, strong written & verbal communication skills, strong organizational skills, and ability to work independently.
Position requires knowledge of insurance and experience with internal customers.
Proficient computer skills, especially in Windows-based systems Microsoft Word and Excel, and internet explorer-based applications.
Strategic thinker and sound decision maker who takes action under the guidance of the Manager as needed
The ability to assess situations independently to achieve positive results.

Nice To Haves

Prior Supervisory Experience Preferred.

Responsibilities

Supervise, Train and Mentor Operations staff to support Underwriters in administration and processing of new business submissions and renewal management.
Responsible for day to day independent decision making on the team's functions and roles and escalate to management when needed.
Supervise resources, projects, and team workflow to align with the company’s overall vision. Implement strategies for meeting Operational objectives.
Monitor individual and overall team metrics for work effectiveness and process improvements.
Collaborates with management to solve for team roadblocks. Responsible for implementation of resolution or process improvement.
Collaborate with Underwriting Leads to address day to day concerns and propose process changes.
Participate in/deliver salary reviews, hiring/firing decisions, and performance reviews. Train staff on new technology, systems, process, and products.
Executes training plans for Operations staff
Make recommendations to their manager on individual and team performance based on volume of accounts supported and SLAs.
Motivate team to provide exemplary customer service by processing binders, policy issuance and midterm service request within the established timeframes.
Gain a deep understanding of Product Set and understand marketplace and Broker dynamics that impact business flow and support requirements.
Conduct with support from Direct Manager AW Connect preparation and conversations with agreement to meaningful, measurable, and goals supporting development of team/employee.
Work pro-actively with our Business Leads and Business Development Teams in support of our new and renewal business plans.
Work pro-actively with our Business Partners to support strategic initiatives.
Participate in Allied World Learning and Development Opportunities online, in person and group training session.
Perform Account Coordinator duties as needed.