Supervisor, North American Dock Operations

Estes Forwarding Worldwide • Atlanta, GA

86d

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays, 401(k) plan with company match, Medical, dental, and vision insurance, Short- and long-term disability plans, Life and accidental death & dismemberment insurance, Job referral bonus program.

Requirements

• Minimum of a bachelor’s degree and 2-5 years of managerial experience.
• Experience working in Freight Forwarding or Transportation industry preferred.
• Ability to operate forklifts and pallet jacks.
• Attention to detail and good follow-up skills.
• Good judgment; know when to escalate issues and when to try to resolve.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Proven competence to communicate clearly and persuasively with all levels of an organization.
• Must be a self-starter and ability to work with little direction in a fast-paced environment.
• Must possess a high level of attention to detail in composing, typing and proofing materials.
• Must have excellent spelling, grammar, and written/oral communication skills.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Must be mentally and emotionally capable of handling a high stress environment.
• Must be able to interact well with others.
• Ability to read and interpret general business documents.
• Ability to write routine reports and general business correspondence.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions.
• Must be able to pass TSA screening to work in an IAC environment.
• Must be eligible to work in the United States.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.

Responsibilities

• Supervise the process of unloading, sorting, handling and loading freight safely and efficiently.
• Control and maintain all records required for accurate, on-time completion of shipments.
• Oversee the movement of freight, stock, or other materials to and from storage or production areas.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Give directions to the dock team on work assignments.
• Handle escalated customer complaints and resolve issues.
• Provide dock team guidance on instructions given orally and in writing.
• Manage employee time-off requests and updating their times in the time keeping system.
• Manage team schedules and breaks.
• Train employees on all tasks and timely update them on all process changes.
• Ensure team follows all company policies and procedures.
• Ensure safety methods and programs are implemented and maintained.
• Support and promote company core values.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree