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Responsible for leading a functional team that provides computer operations incident and problem resolution in a multi-platform, 24x7 data center operations environment by performing front-line event management for all information technology business critical applications, servers, peripherals, telecommunications, the mainframe, desktops and laptops and IT computing facilities. Provides functional support for Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks for complex IT systems. This role will be responsible for supporting all US-based BHE platforms. Manages shift schedules to ensure 24x7 coverage across the Network Operation Center (NOC).
