Supervisor, NCE

CCS Medical•Pittsburgh, PA

About The Position

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Supervisor, NCE, you will be responsible for the day-to-day supervision of line employees. Responsibilities include employee management, cost containment, staffing, employee performance management, and resource allocation. Charged with leading work group to achieve set departmental goals for productivity. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities

Works with the department Manager to determine staffing requirements, interviews, hires and trains new employees
Communicates and implements company work rules, performance standards, and departmental operating policies
Facilitates employee review, discipline, coaching and counseling, and policy application
Distributes assigned tasks to work group
Provides direction of training and development within the work group
Direct supervision of line employees including scheduling, time management, and performance monitoring
Maintains scheduling flexibility to ensure supervisory/management availability for all hours of operation
Provides resolution of interdepartmental issues
Compiles and processes call metrics and review material for department manager
Coordinates employee schedules
Participates in developing department incentives program
Values Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.