Supervisor, Merchandise

SeaWorld Parks & Entertainment, Inc. • Tampa, FL

97d • $16

About The Position

In this key role, you will oversee a variety of Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of store leaders and frontline ambassadors. Compensation Rate: $16.00/hr.

Requirements

• At least 18 years old.
• High School Diploma or GED.
• Must have a minimum of one (1) year leadership experience.
• Theme park of high-volume retail experience preferred.
• Proficient in all Microsoft Office programs.
• Must be a self-starter with excellent organizational and time management skills.
• Ability to multitask projects/tasks at the same time and meet strict deadlines.
• Excellent problem solving and conflict resolution skills.
• Ability to adjust quickly to ever changing business demands.
• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
• Ability to work in all weather conditions: sun, extreme heat, cold, rain.
• Ability to perform all types of cleaning duties, including use of cleaning chemicals.

Responsibilities

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management, expense controls).
• Assist with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Assist with in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Oversee the scheduling process of assigned locations and edit Ambassador timecards as needed.
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED