Supervisor Merchandise, Airport

SeaWorld•Orlando, FL

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: You’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also: Guides team to exceed financial and guest service targets for location(s) Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals Facilitate the timely completion of work order Scheduling of ambassadors and monitors Kronos; timecard management Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise Product research and management as it relates to the area. Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays Sign off on Customer refunds up to $200 Perform department duty responsibilities as assigned. Coordinate annual inventory for assigned location(s) Assist Manager with plan-o-grams for prompt and correct product activation Assist with planning promotional presentation layouts and merchandise events Monitor area programs for any inconsistencies and corrects Ensure excellent customer service by responding to customer requirements, expectations, and needs Occasionally assist other location and areas throughout the park as needed; other duties as assigned

Requirements

At least 18 years old
A valid state driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license
High School diploma for GED; or equivalent combination of education and experience
Minimum two years related experience; or equivalent combination of education and experience
Excellent written/verbal communication skills and be able to speak effectively before groups
Excellent math skills to compute rate, ratio and percent and to create and interpret graphs
Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
Able to regularly use hands and fingers
Able to handle multiple tasks and work in a fast paced environment
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
Outgoing, and able to provide excellent guest service and interact favorably with the public
Ability to self-motivate as well as motivate ambassadors
Basic knowledge of financial terms for revenue department
Able to work indoors and outdoors in all weather conditions
Able to work independently and troubleshoot issues
Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications

Nice To Haves

Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
Theme park experience preferred

Responsibilities

Guides team to exceed financial and guest service targets for location(s)
Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
Facilitate the timely completion of work order
Scheduling of ambassadors and monitors Kronos; timecard management
Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
Product research and management as it relates to the area.
Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
Sign off on Customer refunds up to $200
Perform department duty responsibilities as assigned.
Coordinate annual inventory for assigned location(s)
Assist Manager with plan-o-grams for prompt and correct product activation
Assist with planning promotional presentation layouts and merchandise events
Monitor area programs for any inconsistencies and corrects
Ensure excellent customer service by responding to customer requirements, expectations, and needs
Occasionally assist other location and areas throughout the park as needed; other duties as assigned