Supervisor, Membership Services

BlueCross BlueShield of South Carolina•Columbia, SC

19d•Hybrid

About The Position

Assists in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). Responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders. Description Logistics: This is a full-time, Monday–Friday position. Work hours vary between 8:00 a.m. and 6:00 p.m., with extended hours during open enrollment period and based on business needs. After initial training is completed onsite at the 4101 Percival Rd., Columbia, SC 29229 location and performance standards are met, the position will offer a hybrid work setting. What You Will Do: Assists management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions. Influences training needs for department to provide excellent customer service with customers, marketing, management/others. Performs quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise. Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.

Requirements

Bachelor's Degree or Four (4) years job related work experience or Associate's and two (2) years job related work experience
Three ( 3) years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One (1) of the three (3) years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above.
Knowledge and proven ability in a membership or billing system.
Good judgment skills.
Demonstrated proficiency in spelling, punctuation, and grammar.
Demonstrated verbal and written communication skills.
Effective customer service and organizational skills.
Ability to persuade, negotiate, or influence others.
Ability to handle confidential or sensitive information with discretion.
Basic business math proficiency.
Ability to lead and motivate employees.
Microsoft Office

Responsibilities

Assists management with verifying the accuracy and timeliness of workflow functions.
Serves as liaison, coordinating with other departments as needed.
Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions.
Influences training needs for department to provide excellent customer service with customers, marketing, management/others.
Performs quality control functions for work performed.
Develops work plans to improve quality performance.
Prepares/reviews weekly/monthly reports.
Works with internal and external departments, customers, and agencies to resolve issues that may arise.
Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups.
Develops, maintains, and updates procedures.
Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.

Benefits

401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.