Supervisor, Medical Support Services

Athena Care•Nashville, TN

just now

About The Position

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a Supervisor of Medical Support Services for our Nashville and surrounding clinics with a schedule of Monday - Friday, 8am - 5pm. The Supervisor, Medical Support Services, provides leadership, oversight, and operational supervision for Athena Care’s medical support teams, with primary responsibility for Medical Technicians (in-clinic) and Medical Technician Phone Line / Float staff workflows. This role ensures high-quality clinical support for medication providers and interventional psychiatry programs (Spravato, IM Ketamine, TMS), while maintaining strong compliance with training standards, clinical documentation requirements, patient safety protocols, and regulatory requirements. The Supervisor should be comfortable responding to clinical inquiries from the medical technicians when they need guidance but may not need the provider. The Supervisor, Medical Support Services, serves as a key liaison to medication providers and clinical operations leadership, ensuring Medical Technicians deliver consistent, compliant, and patient-centered care across all assigned locations and phone-based support functions.

Requirements

Associate’s degree or higher in related field preferred.
Prior experience in mental health or interventional psychiatry environment preferred (TMS and/or Spravato).
Prior experience managing clinical or medical support teams preferred.
Current, unrestricted LPN or RN license issued by the state of TN required.
Current CPR/BLS certification required (may be obtained prior to start date).
Valid driver’s license and ability to pass MVR screening requirements.
Strong understanding of psychiatric disorders and interventional psychiatry treatment protocols
Knowledge of regulations and compliance standards (OSHA, CLIA, HIPAA, CMS, etc.)
Ability to complete manual vitals and perform blood draws
Ability to train others effectively and coach performance improvement
Strong organization, problem-solving, communication, and professional judgment
Office-type role with limited reaching, pulling, pushing, or carrying.