Supervisor, Medical Office - Neuroscience - Physician Practice

Hackensack Meridian Health • Neptune Township, NJ

83d • $52,790

About The Position

The Medical Office Supervisor provides coverage and support, under the direction of the practice administrator and physician(s) of the practice, coordinates and supervises clerical team members and the clinical team members when assigned by the Clinical Program Manager, practice operations, and business functions including but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Serves as liaison between the practice and the administration.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Prior supervisory experience or minimum two years experience in a medical office.
• Two years progressively responsible clerical/secretarial experience involving public contact.
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
• Computer skills including Microsoft Excel and Word.

Nice To Haves

• Secretarial science education or Associates degree in health or business administration, or equivalent work experience.
• EMR experience.

Responsibilities

• Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Monitors flow of patients within the office and ensures that team members and patients are aware of delays.
• Develops and enforces team member work assignments and maintains master work schedule.
• Works with practice administrator in developing and implementing goals and objectives.
• Oversees office operations and ensures functions are being completed.
• Assists in the recruitment, development and supervision of team members.
• Assists in overseeing the billing practices within the office.
• Ensures that key functions are completed timely and accurately, and priorities are completed daily.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations.
• Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
• Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
• Ensures that collected monies are stored safely according to practice protocol.
• Coordinates activities between clinical and clerical team to promote teamwork, and facilitate intra-office communication and problem solving.
• Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized.
• Assists practice administrator with addressing facility issues through coordination of property work orders and repairs as needed.
• Follows appropriate protocol for engaging vendors' services, seeks required approvals prior to engaging services, and provides timely follow up of invoice processing.
• Adheres to HMH Organizational competencies and standards of behavior.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees