Supervisor - Medical Administrative Assistant - Neurology

Mayo Career Site US•Rochester, MN

49d

About The Position

Responsible for the overall management, coordination, and performance of medical administrative assistants. May also be responsible for managing leads, assistant supervisors, administrative assistants, medical staff assignment coordinators, education program coordinators, and others, potentially across multiple locations. Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff. Responsible for quality and service expectations and adherence of institutional and departmental policies, procedures, processes, guidelines, and best practices of staff under their supervision. Accountable for appropriate staffing to meet the needs of the work unit, knowledgeable in workforce planning requirements, and ensures the appropriate onboarding and training processes are applied to new hires including developing training plans and reinforcement of skills. Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Able to effectively utilize resources to solve problems. Routinely spends a large percentage of time performing clinical and non-clinical administrative support tasks, and exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Applies expertise to perform a variety of clinical and non-clinical administrative assistant support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Accuracy and thoroughness in all patient-related activities is critical. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.

Requirements

Initiative
Proficiency
Adaptability
Proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously.
Accuracy and completeness through attention to detail.
Accuracy and thoroughness in all patient-related activities
Strong organizational, communication, and interpersonal skills
Commitment to quality and excellence in service
Confidentiality
Professionalism

Responsibilities

Overall management, coordination, and performance of medical administrative assistants.
Managing leads, assistant supervisors, administrative assistants, medical staff assignment coordinators, education program coordinators, and others, potentially across multiple locations.
Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff.
Responsible for quality and service expectations and adherence of institutional and departmental policies, procedures, processes, guidelines, and best practices of staff under their supervision.
Accountable for appropriate staffing to meet the needs of the work unit, knowledgeable in workforce planning requirements, and ensures the appropriate onboarding and training processes are applied to new hires including developing training plans and reinforcement of skills.
Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes.
Able to effectively utilize resources to solve problems.
Routinely spends a large percentage of time performing clinical and non-clinical administrative support tasks
Requesting and managing the flow of patient materials
Coordinating appointment schedules
Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
Managing calendars
Preparing documents and presentation materials
Processing invoices and reimbursements
Composing and/or transcribing correspondence/documents
Supporting departmental projects/activities
Creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts
Answering telephones and providing related follow-through
Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient.