Supervisor, Manheim Mobile Inspections, Dallas - Ft. Worth, TX

Cox Enterprises • Dallas, TX

12d • Remote

About The Position

The Manheim Mobile Inspections Supervisor is responsible for the effective leadership and supervision of a team of Mobile Inspectors in a specified geographic territory. The Supervisor’s primary focus is to ensure inspection quality and drive operational efficiency while maintaining a culture of excellence and accountability.

Requirements

• High School Diploma/GED and 5+ years relevant experience in related field.
• One year experience in leading teams preferred.
• Ability to work in a high performance, fast-paced team environment.
• Displays a general understanding of frame and body repairs and mechanical knowledge.
• Technical and computer proficiency preferred
• Proven change leader
• Demonstrated business acumen and analytical skills
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to set priorities and solve problems.
• Ability to work with remote supervision, and to supervise remote employees.
• Ability to adapt to and work effectively within a constantly changing environment.
• Vision abilities required include close, distance and depth perception.
• Ability to sit, stand or walk for prolonged periods of time.
• Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
• Must have a valid driver’s license and a safe driving record.
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Nice To Haves

• Experience with Manheim/Manheim Express inspections preferred.
• Previous body shop, mechanical, or estimating experience preferred.

Responsibilities

• Manage the workflow of a team of Mobile Inspectors by monitoring the scheduling tool and dispatching inspection requests.
• Ensure inspector adherence to established inspection processes, including the documentation of all required disclosures and photos within the inspection application.
• Monitor inspection quality through digital and in-person inspection audits, as well as arbitration reviews; Provide coaching and discipline as necessary.
• Build and maintain a strong working relationship with internal and external partners.
• Coordinate with leaders and boundary partners, including the Sales, Auction, Upside, and Remote Dealer Services teams, to ensure client expectations are met.
• Optimize productivity through effective scheduling, route planning, and monitoring response times.
• Provide quality service and interact with automotive dealer and commercial clients to resolve issues and concerns.
• Recruit, hire, onboard, and provide ongoing support to employees.
• Provide or coordinate all skill-based and inspection-focused training for team members (Inspection app, Salesforce, eLearning, field training, etc.).
• Conduct vehicle inspections as needed.
• Review work volumes and continuously monitor staffing levels.
• Clearly communicate responsibilities and expectations; Review team performance against KPIs and LDM metrics; Develop and execute strategies for improvement with guidance from Mobile Inspections Manager.
• Coach, develop, and empower team members, and create a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures. Model proper safety behaviors and monitor the team’s adherence to them.
• Conduct regular performance reviews for all direct reports in coordination with the Mobile Inspection Manager.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED