Supervisor, Maintenance 3rd Shift

Charter Spectrum•Milwaukee, WI

34d

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

Requirements

Ability to read, write, speak and understand English
Basic knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances
Advanced knowledge of HFC Distribution Network
Moderate knowledge of IP Networks
Moderate knowledge of Headend operation and Customer Premise Network
Basic knowledge of Company products and services
Ability to drive Company vehicle in a safe and responsible manner
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
Valid driver's license with satisfactory driving record within Company required standards
Associate's degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+
Supervisory experience in a technical environment or equivalent work experience preferred - 1+

Nice To Haves

Demonstrated leadership qualities
Supervisory or leadership experience - 1+

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Adhere to industry specific local, state, and federal regulations, as applicable
Instill knowledge of all company products and services
Maintain records and documents in accordance with company policies and procedures
Establish positive employee relations through effective communication and ongoing support
Know, understand and follow company policy
Perform other duties as requested by manager