Supervisor, Mail & Materials Management (onsite - Baton Rouge, LA)

Blue Cross and Blue Shield of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. The Supervisor, Mail Service & Materials Management provides hands-on, day-to-day supervision and operational support across Mailroom Operations, Inserter Services, and Shipping & Receiving. This position routinely performs the same operational duties as staff and serves as a working field supervisor and universal floater, providing direct coverage during peak workloads, staff absences, and critical processing periods capable of directly performing and leading all core mail and materials functions to ensure continuity of operations, regulatory compliance, and service level performance. The Supervisor coordinates daily workflows across mail, inserter, and materials functions and partners closely with Print Services and Warehouse Operations to support production schedules, material movement, and delivery timelines.

Requirements

4–6 years of experience in mailroom operations, inserter services, shipping and receiving, or materials management
2 years of lead or supervisory experience in an operational or production environment required
Experience working in a regulated environment preferred
Bachelor’s degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field preferred.
Strong working knowledge of mail processing, inserter operations, shipping, receiving, and internal distribution
Ability to perform and oversee all departmental roles including mailroom, inserters, shipping & receiving
Demonstrated ability to plan, assign, and balance daily workloads to prioritize work and across multiple functional areas including ability to resolve operational issues independently
Strong leadership presence with the ability to provide real-time direction, coaching, and issue resolution on the floor
Working knowledge of postal regulations, shipping requirements, and materials handling procedures
Strong organizational, interpersonal, oral, and written communication skills
High attention to detail with demonstrated confidentiality, judgment, and integrity
Proficiency with standard office software and operational tracking systems
Ability to work flexible hours, including nights, weekends, and overtime as required
Ability to perform all duties in accordance with OSHA safety standards
Must obtain Louisiana Class D Driver’s License within 90 days of employment
Ability to obtain required postal or equipment certifications as needed
Ability to lift, carry, push, and pull items up to 50 pounds on a regular basis
Ability to perform repetitive motions and coordinated physical tasks
Ability to work in industrial environments, including exposure to noise, dust, and varying hot or cold temperatures
Job duties require frequent standing, walking, bending, and manual handling of materials

Responsibilities

Supervise daily operations across Mailroom, Inserter Services, and Shipping & Receiving
Actively work in the field to support staffing needs, backfill positions, and maintaining workflow continuity
Serve as the escalation point for operational issues when Leads are unavailable
Ensure daily workloads, deadlines, and service level expectations are met
Oversee incoming and outgoing mail processing, postage metering, certified mail tracking, and parcel shipments
Supervise inserter operations to ensure production standards, security requirements, and HIPAA compliance are met
Coordinate with Print Services to ensure seamless job flow and adherence to production schedules
Ensure postage balances, meter reconciliation, and production logs are accurate and maintained
Oversee shipping and receiving activities to ensure accuracy, completeness, and condition of shipments
Coordinate routing, loading, and materials movement in compliance with safety and weight regulations
Support inventory tracking, supply ordering, and internal distribution
Coordinate with Warehouse Operations to ensure proper storage and movement of materials
Assign daily work, monitor performance, and provide on-the-job coaching and guidance
Assist with onboarding and training of new employees across all functional areas
Identify performance gaps and work with Leads and management to address training needs
Provide performance input and recommendations to management
Ensure compliance with postal regulations, HIPAA guidelines, OSHA standards, and corporate policies
Maintain a safe working environment and address safety concerns promptly
Support audits, inspections, and compliance reviews
Identify process improvement opportunities to enhance efficiency, accuracy, and cost control