Supervisor/LPN or Certified Medical Assistant (Milford Urgent Care) - 40 hours, days

UMass Memorial Health Care•Milford, MA

33d•Onsite

About The Position

Under the direction of the Director of Operations, the Urgent Care Supervisor/LPN provides guidance and acts as a general resource to staff and providers at their location. The Practice Supervisor/LPN monitors employee activities, answers employee questions and provides support to ensure the employee has the tools needed to perform their job efficiently. They are responsible for ensuring that patient care is at the forefront at all times. As well, they are responsible for ensuring employees receive adequate break times to provide a caring and productive environment for the team. The main goal of this position is to ensure patient care is priority and to manage a team of employees by providing constant feedback and communicating the company's goals. Some of their primary day-to-day responsibilities include:

Requirements

High School Diploma or G.E.D.
Current Licensed Practical Nurse (LPN) license in Massachusetts
CPR/BLS Certification
Minimum 1 year of nursing experience.
Strong medical terminology, computer and keyboarding skills required, EPIC system, general patient care, (rooming patients, collecting vitals, performing point of care testing, injections/vaccinations, EKGs etc.), within nursing scope.

Nice To Haves

Urgent Care or ambulatory nursing experience
1 year Office Supervisor/Management experience
Microsoft Office
Phlebotomy.

Responsibilities

Responsible for ensuring all supplies are available in exam rooms and read charts for each patient visit, ensuring all test results are in the chart.
Responsible for escorting and communicating with patients, confirming reasons of visit, verifying patient information and ensuring all documentation pertinent to the patient interview is included in chart.
Accurately perform vital signs, recognize normal ranges and communicate any abnormal readings to Provider, and document the chart.
Responsible for follow-up on patient calls related to prescription refills, test results, triage, and other medical questions, within nursing scope.
Coordination of testing or consultations ordered by Provider as well as ensure patient has appropriate paperwork, directions and necessary instructions for same.
Responsible for drawing blood as ordered by Provider using appropriate needles/methods, as well as following OSHA and MRPG protocols.
Administer medications, vaccines, and injections within LPN scope of practice.
Provide leadership to staff and set the standard for excellent patient care, aligned with nursing standards.
Facilitate communication among Providers, management and staff.
Ensure schedules are maintained for appropriate support of the operations and Providers.
Manage a team of front office employees and the workflow of employees, create team schedules and delegate tasks.
Responsible for blocking templates for unanticipated provider time-off, communicating with Practice Manager about changes.
Responsible for reviewing Kronos (time clock) punches and any variations, including overtime "OT", escalating concerns and updates to Practice Manager. (May approve timecards in the future.)
Promote the strategic vision of the department and practice, meeting business goals, deadlines and ensuring performance standards are met.
As assigned by Practice Manager, provide ongoing training, in collaboration with designated trainer. Assisting with training and on-boarding of new hires to make sure they understand their role responsibilities.
As assigned by Practice Manager, may be involved in recruitment and interviewing, arrange office tours and provide their impression of candidate to Practice Manager.
Function as EPIC super-user to support team.
Perform general clerical duties (photocopying, faxing, mailing, emailing and filing) as required.
Ensuring compliance with state vaccine and medication administration guidelines, and nursing scope regulations / Board of Nursing standards.
Ordering of routine supplies within allowed budget.
Perform periodic audits of standard workflows and monitor the volume of work being performed, may recommend changes to workflow and implement once approved by Practice Manager.
Ensure that all HIPAA procedures are strictly followed.
Supervisor will notify the Practice Manager of facility issues, IT/Phone issues. May be responsible for handling/coordinating any appointments to correct.
Supervisor may be the first point of contact for patient concerns and will be required to follow-up with staff and gather details. Supervisor will escalate all patient complaints to the Practice Manager and/or Risk Management for resolution.
Perform project-based work as assigned by Director of Operations.
Supervisor will schedule monthly office meetings and participate in creating the agenda setting/presentation of workflows, etc.
Participates in professional development activities, as required.
Be knowledgeable of billing procedures and purchasing protocols.
Supervise and develop staff regarding service expectations, policies, procedures, products, systems and medical billing transactions.
Disseminate company information and discuss operational issues, as appropriate.
In collaboration with Practice Manager, provide feedback for performance appraisals and disciplinary notices.
Managing difficult situations with team members, at times de-escalate patient issues - providing them with a resolution within an acceptable time frame.
Maintain the highest level of confidentiality with all information obtained.
Comply with all department and company policies, procedures and regulations, for example: Code of Conduct, Compliance, Anti-Harassment, HIPAA policies and Patient Identification Program(s) and ensuring due diligence related to the accuracy of all transactions and interactions.
Act as backup for other team members.
All responsibilities are essential job functions.