Supervisor, LPN & MA's

TRILLIUM HEALTH INC•City of Rochester, NY

About The Position

The Supervisor, LPNs & MAs will oversee and support Licensed Practical Nurses and Medical Assistants in the performance of their duties, including patient care, clinic operations, and administrative responsibilities. This role ensures efficient clinic workflows, supports quality initiatives, and contributes to an exceptional patient experience.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal and leadership skills.
Ability to prioritize tasks and delegate appropriately.
Effective time and priority management.
Critical thinking and problem-solving abilities.
Ability to function well in a fast-paced environment.
Proficient in EPIC EMR and Microsoft Office Suite.
Current NYS Nursing License required.
Bachelor’s degree in Nursing or Associate’s degree with a minimum of 5 years of clinical nursing experience, or 15 years of clinical nursing experience with a NYS Nursing License.
1–2 years of supervisory or team lead experience required.
BCLS certification required.
At least 2 years of hands-on experience with EPIC EMR required.

Nice To Haves

Experience in Primary Care or Family Medicine preferred.

Responsibilities

Recruits, trains, and supports LPN and MA staff.
Oversees daily workflow and care team operations.
Leads pre-visit planning and ensures patient needs are addressed.
Provides constructive and timely performance evaluations.
Manages timecards, PTO, and clinic coverage for assigned staff.
Facilitates staff meetings and conducts weekly 1:1 supervision.
Implements organizational initiatives within assigned care teams.
Ensures adherence to nursing policies, procedures, and regulations.
Provides direct patient care as needed, including administering injections, assisting with exams, and documenting care.
Supports interdisciplinary care coordination and quality improvement efforts.
Performs other related duties as assigned.