Supervisor-Loss Prevention

Careers at Marriott • Jal, NM

130d

About The Position

The position involves patrolling all areas of the property, securing rooms, and assisting guests with room access. Responsibilities include conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. The role requires monitoring Closed Circuit Televisions and alarm systems, authorizing, monitoring, and documenting access to secured areas, and assisting guests/employees during emergency situations. The individual will respond to accidents, contact EMS, or administer first aid/CPR as required, gather information, and complete reports while maintaining confidentiality. The position also involves defusing disturbances, resolving safety hazard situations, handling interruptions and complaints, escorting unwelcome persons from the property, and ensuring compliance with alcoholic beverage control laws. The individual will assist management in training, motivating, and coaching employees, serve as a role model, and follow all company policies and procedures. The role requires welcoming and acknowledging guests, anticipating and addressing service needs, and developing positive working relationships with others. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects, as well as standing, sitting, or walking for extended periods.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Patrol all areas of the property and secure rooms.
• Assist guests with room access.
• Conduct emergency response drills and daily physical hazard/safety inspections.
• Perform investigations, interviews, and key control audits.
• Monitor Closed Circuit Televisions and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests/employees during emergency situations.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Gather information and complete reports while maintaining confidentiality.
• Defuse disturbances in accordance with company policies and procedures.
• Resolve safety hazard situations and handle interruptions and complaints.
• Escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws.
• Call for assistance using proper code responses.
• Provide proper paperwork to employees.
• Assist management in training, motivating, and coaching employees.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Visually inspect tools, equipment, or machines.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees