Supervisor - Loss Mitigation

Servicing•Coppell, TX

13d

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines. Principal Duties Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness. Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer. Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly. Oversees and facilitates the training of new employees. Maintains training and support materials for the Loss Mitigation Specialist job. Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist. Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout. Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists. Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs. Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral. Schedules and monitors of all employee time records. Ensures compliance with company policies and procedures. Undertakes special projects related to departmental activities. Performs related duties as assigned by management.

Requirements

High school diploma or equivalent, required.
6+ years’ Loss Mitigation experience.
2-4 years supervisory experience.
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
Demonstrated strong skill set for organization and attention to detail.
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
Self-Motivated.
Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used to improve team performance.
Ability to work overtime as needed.
Understanding of mortgage lending and servicing.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Provide guidance and leadership for management and staff.
Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
Tracks, monitors, and measures employee performance according to department standards.
Provides feedback monthly.
Oversees and facilitates the training of new employees.
Maintains training and support materials for the Loss Mitigation Specialist job.
Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
Schedules and monitors of all employee time records.
Ensures compliance with company policies and procedures.
Undertakes special projects related to departmental activities.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions