Supervisor Line & Ramp Services
About The Position
The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality. Aviation operates on a dynamic schedule-things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly. A Shift (7:00 AM - 3:00 PM) or B Shift (3:00 PM - 11:00 PM) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
Requirements
- High School Diploma/GED
- At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
- Valid driver's license
- Ability to read and communicate in English
- Prior customer service in the airline industry required
- Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the "Physical Demands/Work Environment" section
- At least 4 years of experience using MS Office application
- Must obtain an Airport ID Badge within 30 days of employment
Nice To Haves
- High quality standards and orientation towards customers
- Ability to informally instruct and share knowledge
- Strong communication skills
- Ability to work calmly and effectively under pressure
- Possesses cultural awareness and required sensitivity
- Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
- Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
- Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Responsibilities
- Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
- Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
- Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
- Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
- Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network
Benefits
- At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work.
- Your health and well-being matter to us.
- That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Support Activities for Transportation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
