Supervisor, Lifesaving and Care - Parrot Garden

Best Friends Animal Society•Kanab, UT

8d•Onsite

About The Position

Parrot Garden Supervisors play a key role in achieving Best Friends Animal Society’s organizational no-kill mission and goals. Supervisors provide oversight of the health, care, and wellbeing of the birds under our care, along with leadership and mentorship for the care specialists. This position includes daily hands-on care of the birds as well as providing supervision, training, and oversight of staff in their assigned areas. We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Requirements

A minimum of one year of experience caring for birds in a professional or volunteer setting is strongly preferred.
Previous experience leading, supervising, or managing teams of 4 or more employees is preferred.
Ability to work with and handle the variety of avian species under our care, including those with health and/or behavior conditions/concerns; ability to identify and speak to medical and behavioral characteristics including medicating, socializing, and performing behavior modification techniques.
Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved; demonstrated leadership skills.
Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands
Proficiency with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.
Ability to professionally advocate Best Friends’ positions on issues.
Perform daily strenuous activity including, but not limited to reaching, stooping, squatting, cleaning, bending as well as lifting and carrying up to 40 pounds.
Work closely with and handle birds of all sizes, temperaments, and medical statuses.
Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status as well as their allergens.
Work at a computer or drive a car for extended periods of time with repetitive typing, sitting, arm, and hand motion.
Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
Must have a valid driver's license for at least 3 years, ability to qualify to be added to Best Friends insurance.
Ability to travel, including overnight stays, when needed.
Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.

Responsibilities

Promote, coordinate, and facilitate adoptions; drive creative and innovative solutions for hard-to-place animals; provide post adoption support; ensure superior customer service
Support adoptable animal intakes
Serve as a sanctuary ambassador, representing Best Friends’ work to visitors and volunteers and speaking to the sanctuary’s special role in Best Friends’ No-Kill goals
Provide leadership, support, mentorship, and coaching for team members and volunteers to ensure all assigned responsibilities are completed
Serve as a care provider alongside team members ensuring all department objectives for care, health, and behavior training are met.
Participate in annual reviews, develop and deliver corrective actions when necessary, assist in the hiring process
Work collaboratively, and with a positive attitude, with all Best Friends’ department teams for the care, benefit, promotion and ultimate outcome of all animals in our care.
Identify opportunities for department improvements relating to workflow, facilities, animal movement, and other objectives
Demonstrate kindness and the golden rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be supportive and lead your team with clarity, creativity, and understanding.
Maintain a safe workplace, valuing and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.
Occasional travel, could be up to 10%