Oxford Life Insurance Company-posted 8 months ago
Full-time • Mid Level
Hybrid • Phoenix, AZ
Insurance Carriers and Related Activities

We are looking for a positive individual with solid personal skills and technical experience to oversee the staff and operations of our agent Licensing and Contracting (L&C) department. This person will be responsible for onboarding, training, mentoring, and directing the efforts of a small staff of direct reports working both on-site and remotely. The department is responsible for the timely and accurate processing of the contracting, appointing, continuing education, termination, and commissions activities of the independent agents that write our business. This department is one of eight that comprises our Operations division. The supervisor will work closely with the L&C team as well as with the other Operations departments, Operations Management, executives, and the staff of the other functional departments at Oxford. A candidate successful in this role will have a strong work ethic, be comfortable conducting the critical conversations that come with managing people, be flexible, patient, and self-directed.

  • Understand and coordinate the work efforts of the team
  • Prioritize critical tasks
  • Monitor teams' efforts to ensure work is done accurately and efficiently
  • Audit performance and results of team members and provide feedback in a positive manner
  • Work with corporate recruiter and Operations manager to recruit, hire, and onboard future team members
  • Coach, train, and encourage all team members to achieve all individual department objectives
  • Handle written and verbal concerns escalated by team members and other company staff
  • Document any employee performance or behavioral issues for regular review with manager
  • Identify and champion ongoing improvements to existing business processes
  • Assist in the development of effective onboarding and ongoing training content
  • Help develop and maintain effective departmental performance reporting dashboards
  • Handle limited inbound and outbound agent calls as needed
  • Other related duties as they arise
  • High school diploma
  • Proficient with Microsoft Office (emphasis on Microsoft Excel)
  • Ability to analyze data
  • Ability to present information to others in an organized and clear manner
  • Ability to lead by example in performance, behavior, and attendance
  • Lead or other Supervisory/Management experience
  • Bachelor's degree or equivalent work experience
  • Insurance industry related experience; preferably job knowledge/experience in Life Insurance, Annuities, and Medicare Supplement
  • Health insurance/benefits (including medical, dental & vision)
  • 401K
  • Employee Stock Ownership Plan (ESOP)
  • State-of-the-art on-site gym
  • Life insurance
  • Business and travel insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, cell phone plans, hotels and more
  • Commuter benefits program
  • Paid holidays, vacation and sick days
  • In-house cafe featuring options for all diets (Phoenix location only)
  • Pre-tax Dependent Care and Flex Spending Account
  • Get Fit and Alternative Insurance Rebate Program
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