Supervisor Licensed Practice Nurse ( LPN) - Family Medicine, Newport

Dartmouth Health•New London, NH

About The Position

Overview Supervises and coordinates activities of a group of clinical staff (LPN, Medical Assistant, and other clinical staff as appropriate). Provides administrative support in planning and maintaining day-to-day activities and projects. Provides general nursing care to patients within scope of licensure. Responsibilities Monitors patient flow to ensure efficient use of schedules and rooming of patients. Writes annual performance appraisals and conducts appraisal meetings. Ensures adherence to all standards, procedures and protocols. Encourages, supports, and provides educational opportunities for employees’ development. Assists in coordinating the daily operations of the practice. Ensures staffing, space, furniture and equipment/supply needs of the office are met. Analyzes work flows to ensure maximum staff utilization. Works to create a positive and harmonious working environment. Coordinates employee schedules and assignments and approves employee time off requests. Performs service recovery to promote patient and employee retention. Develops, maintains and revises office procedures and systems in order to ensure efficient, effective operations. Functions as a resource to management in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations. Serves as a resource to licensed practical nurses and medical assistants; provides direction and assists, as necessary, in the performance of duties appropriately delegated in accordance with professional standards. Acts as preceptor for new employees. Facilitates orientation and training for new employees in conjunction with ambulatory nurse educator. Monitors completion of orientation checklist and completes computer access requests. Collaborates and coordinates special quality improvement pilots and projects involving the clinical support staff. Serves as liaison with other persons/departments concerning services offered by Express Care. Works closely with Clinic Leaders to optimize patient experience. Encourages and recognizes the contributions of employees and celebrates individual and department accomplishments. Performs other duties as required or assigned.

Requirements

Graduate of an accredited school of practical nursing.
Excellent interpersonal, organizational, and communication skills required.
Ability to relate sensitively to people, maintain confidentiality, multi-task and work well under pressure.
REQUIRED LICENSE(S): Licensed LPN with NH eligibility
REQUIRED CERTIFICATIONS: (BLS) Basic Life Support

Nice To Haves

2 years of ambulatory clinic experience preferred.
Demonstrated organizational skills preferred.
Experience coordinating activities for a group preferred.
Ability to effectively delegate and hold staff accountable for responsibilities.

Responsibilities

Monitors patient flow to ensure efficient use of schedules and rooming of patients.
Writes annual performance appraisals and conducts appraisal meetings.
Ensures adherence to all standards, procedures and protocols.
Encourages, supports, and provides educational opportunities for employees’ development.
Assists in coordinating the daily operations of the practice.
Ensures staffing, space, furniture and equipment/supply needs of the office are met.
Analyzes work flows to ensure maximum staff utilization.
Works to create a positive and harmonious working environment.
Coordinates employee schedules and assignments and approves employee time off requests.
Performs service recovery to promote patient and employee retention.
Develops, maintains and revises office procedures and systems in order to ensure efficient, effective operations.
Functions as a resource to management in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations.
Serves as a resource to licensed practical nurses and medical assistants; provides direction and assists, as necessary, in the performance of duties appropriately delegated in accordance with professional standards.
Acts as preceptor for new employees.
Facilitates orientation and training for new employees in conjunction with ambulatory nurse educator.
Monitors completion of orientation checklist and completes computer access requests.
Collaborates and coordinates special quality improvement pilots and projects involving the clinical support staff.
Serves as liaison with other persons/departments concerning services offered by Express Care.
Works closely with Clinic Leaders to optimize patient experience.
Encourages and recognizes the contributions of employees and celebrates individual and department accomplishments.
Performs other duties as required or assigned.