Supervisor, Liability Claims

Great West Casualty Company • Knoxville, TN

2d • Hybrid

About The Position

Are you a results-driven claims professional with a background in bodily injury and commercial auto? Do you thrive in a leadership role where you can mentor others, influence best practices, and drive operational success? If so, we invite you to bring your expertise to a company known for industry leadership, long-term stability, and a culture that invests in its people. We're seeking a Liability Claims Supervisor to lead and support a high-performing team of Liability Adjusters managing complex claims in the commercial trucking insurance sector. This role is key to ensuring quality, compliance, and innovation in claims handling—impacting both client satisfaction and operational excellence. Location: Knoxville, TN offering a strong community, affordable living, and natural beauty (robust relocation package available).

Requirements

• Bachelor's degree or equivalent work experience in insurance, claims, or a related field
• Proven claims handling experience in Bodily Injury and Commercial Auto (required)
• Demonstrated success in a supervisory or team leadership role (required)
• Strong interpersonal, organizational, and communication skills
• Ability to manage multiple priorities while fostering team development

Nice To Haves

• Experience with commercial trucking claims strongly preferred

Responsibilities

• Supervise a team of liability adjusters handling third party bodily injury claims
• Conduct file reviews and audits to ensure accuracy, timeliness, and regulatory compliance
• Provide mentorship, training, and performance feedback to team members
• Manage workloads and support efficient case distribution
• Troubleshoot escalated issues and develop strategic solutions alongside your team
• Collaborate with internal leadership to uphold best practices and continuous improvement

Benefits

• Competitive Compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional development
• Opportunities for a hybrid work schedule (three days in the office, two days remote)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees