Supervisor, Lab Client Services - Orlando Health Watson Clinic Lakeland Highlands Hospital-Lakeland, FL

Orlando Health • Lakeland, FL

3h • Onsite

About The Position

Position Summary: The Supervisor Laboratory Client Services oversees daily operations within the department, ensuring high-quality service delivery and adherence to all applicable standards and regulations. This role provides leadership in laboratory support services, including central processing, phlebotomy, specimen send-outs, and billing. The supervisor ensures operational efficiency, addresses service requests, and supports overall patient care through collaborative efforts with clients and healthcare teams.

Requirements

• A bachelor’s degree is required. An associate degree and two (2) years of experience in a laboratory or health-related field (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree.
• Two (2) years of experience in a laboratory or health-related field is required.

Responsibilities

• Monitors daily laboratory operations to maintain performance quality and regulatory compliance.
• Develops and implements departmental policies and procedures to optimize resource utilization and service quality.
• Builds and sustains effective relationships with laboratory clients and nursing departments to identify and address service opportunities.
• Promotes a positive and professional approach and always communicates effectively with customers and team members to identify and resolve service problems.
• Handles customer complaints and concerns while working to increase overall customer satisfaction.
• Participates in the preparation of the department budget.
• Establishes and maintains safety, policies, procedures, objectives, and infection control within the department.
• Ensures team compliance with all corporate education and recertification requirements.
• Ensures staff and department compliance with federal, state, and hospital regulatory requirements.
• Maintains thorough knowledge of laboratory processes, including billing, compliance, and computer services.
• Manages Kronos scheduling and payroll for the assigned laboratory team.
• Manages various human resources functions including hiring, training, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Assists leadership in planning and organizing department activities.
• Attends educational opportunities outside of the department as directed by leadership.
• Demonstrates awareness of legal issues pertaining to laboratory services and compliance with the standards of regulatory and accrediting agencies.
• Participates with the team in program planning and development: defining and implementing programmatic objectives, procedures, and policies; ensures the continuous improvement of services. Maintains required records, reports, and files.
• Works cooperatively with other departments within Orlando Health. Collaborates with partner agencies during case investigation and treatment.
• Responds to crisis situations requiring immediate intervention as deemed appropriate by the needs of the Laboratory Assistants or Department leadership.
• Provides recommendations for the budget.

Benefits

• Medical, Dental, Vision & Prescription Drug Plans
• Flexible Spending Accounts & Health Savings Accounts
• Paid Time Off (accrued)
• Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
• Disability and Life Insurance
• Retirement Savings Plan
• Family Care Benefits & so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees