Supervisor/ Keyholder

Total Wine-posted 2 months ago

$20 - $28/Yr

Entry Level

Mesa, AZ

5,001-10,000 employees

Food and Beverage Retailers

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As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.

Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
Maintain store safety and cleanliness standards across the store.
Perform other duties as assigned.

High School Diploma or equivalent preferred
1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
Strong interpersonal skills and a team player mindset
Experience resolving customer issues and coaching peers.
Familiarity with the point-of-sale systems and inventory management software
Ability to work a flexible schedule as business requires, including evenings and weekends.

Paid time off
Generous store discounts
Comprehensive health care plans including medical, prescription, dental and vision
401k
College tuition assistance

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