Supervisor IT Network Maintenance & Automation

APS•Phoenix, AZ

1d•Hybrid

About The Position

As a Supervisor IT Network Maintenance & Automation, you’ll help ensure the communication networks that keep Arizona powered remain reliable, resilient, and ready for the future. This role leads a team responsible for deploying, configuring, and maintaining the systems that support APS’s mission of delivering safe, reliable, and affordable energy to our communities. You will guide network operations, troubleshoot complex issues, and support critical infrastructure that enables daily business operations. This work directly supports APS’s purpose of doing what is right for the people and prosperity of Arizona through innovation, preparedness, and a strong focus on customer service. Your leadership will help strengthen the foundation for a sustainable energy future for the state. What your day would be like: Lead the deployment, configuration, and maintenance of network systems to ensure reliable, resilient communication across APS. Monitor network infrastructure, troubleshoot issues, and coordinate timely resolution to protect critical operations. Partner with internal teams, service providers, and stakeholders to develop secure, modern network solutions. Guide team scheduling, coaching, and performance to support operational excellence and continuous improvement. Support change management activities and ensure compliance with security and infrastructure standards. Contribute to network planning and design to support capacity growth, optimization, and long‑term system health.

Requirements

Experienced network engineering professional skilled in design, installation, operations, and security of modern network technologies including routing, switching, firewalls, cloud, wireless, and automation.
A customer‑focused leader who communicates effectively with both technical and non‑technical partners and resolves issues with empathy, clarity, and accountability.
A collaborative problem solver who applies analytical thinking, creativity, and a growth mindset to deliver reliable and scalable solutions.
A strong people leader with experience coaching teams, managing workflows, and guiding process execution.
Someone who thrives in a dynamic environment, balances competing priorities, and demonstrates sound judgment under pressure, including participation in rotational on‑call responsibilities.
A team player aligned with the APS Promise: design for tomorrow, empower each other, and succeed together.
Bachelors degree in Information Technology or related field
PLUS five (5) years prior relevant experience or equivalent combination of education and directly related experience plus demonstrated leadership skills.
Requires advanced knowledge of job area typically obtained through advanced education combined with experience

Nice To Haves

Skilled in change management processes and Critical Infrastructure Protection (CIP) standards.
Knowledge of business and industry needs, as well as the technical demands; network design, installation, maintenance and operations; extensive knowledge of internet, computer, routers, switches, firewall, etc.; IT security; hardware and software for firewalls; firewall installation, configuration and maintenance; various computer software applications, computer/networking hardware, standard operating systems and any other computer-related technologies such as wireless, MPLS, network automation, cloud and call center.
Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization resolving incidents/problems efficiently and effectively.
Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution.
Ability to respond promptly to customer needs and recognize the importance of customer focus and serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality.
Applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management.
Skilled in managing the execution of processes, projects and tactics within an organization.
Skills in effective communication to both technical and non-technical audiences.
Ability to; solve problems analytically; feel comfortable working with different teams, clients and groups of staff across an organization; prioritize personal workload; troubleshoot technical problems, including working with clients to diagnose and resolve problems.
Experience with planning, design and implementing Network offerings of infrastructure and analysis of the infrastructure to Support capacity management.
This includes management through growth of the infrastructure and reuse through optimization of resource utilization.

Responsibilities

Supervise staff in performance of network design, installation, maintenance and operations functions.
Defines short-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization
Oversee enterprise network planning, high-level troubleshooting, security and network system administration
Mentors technical staff on design, implementation and execution of network solutions.
Mentors, trains and develops technical staff in routers, switches, firewalls, load balancers, wireless technologies.
Manages staff to develop and maintain department hardware, software and configuration standards
Oversee the testing of network systems.
Tests and develops guidelines for implementation
Conducts infrastructure planning and development activities
Report on staffing, service delivery, product development and delivery, uptime, and other metrics.
Develop and manage department budget.
Evaluates and reports on new network technologies to enhance capabilities of the network.
Oversee new or updated equipment installations to drive down cost, improve efficiency and align with future network systems requirements
Serves as a client advocate by meeting with customers and develop relationships to improve overall customer satisfaction
Stays current on the Critical Information Protection (CIP) standards and ensures staff is adhering to all standards
Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit.
Coaches team members on performance, completes employee performance evaluations and recommends pay actions.