Supervisor, IT Engineering (Voice)

CHS-posted about 1 year ago
Full-time • Mid Level
Inver Grove Heights, MN
5,001-10,000 employees
Food Manufacturing
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The Supervisor, IT Engineering (Voice) at CHS Inc. is responsible for leading a team that delivers modern voice communication products and technologies. This role involves formal supervisory responsibilities, ensuring task prioritization and completion, coordinating activities with stakeholders, and defining policies and best practices. The supervisor will also focus on operational excellence, quality, and efficiency while driving change and innovation within the organization.

  • Supervise daily activities of team members (Experienced, Senior and Expert level Voice Infrastructure Engineers).
  • Responsible for prioritizing tasks, ensuring task completion, and meeting operational objectives.
  • Coordinate work activities with value streams and other technical teams.
  • Work independently and lead others to solve complex problems using analytical thought and judgment.
  • Manage incidents/problems through to resolution and ensure timely root cause analysis when necessary.
  • Ensure team health through consistent engagement activities and sustainable workload management.
  • Grow talent by attracting, retaining, and developing team members.
  • Continuously improve the knowledge and skills of employees through training and mentoring.
  • Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or related field (or equivalent work experience).
  • 4+ years of experience in Information Technology and/or IT Technology Consulting and Support.
  • Proven ability to create an atmosphere of mentoring, quality, diversity, collaboration, and continuous improvement.
  • Strong problem-solving skills with the ability to identify and drive resolution to issues.
  • Demonstrated ability to help Agile teams achieve delivery outcomes and improve delivery metrics.
  • Understanding of and commitment to the Agile mindset, principles, and practices.
  • Experience with automation/orchestration platforms such as PowerShell, Ansible, Chef, or Terraform.
  • 4+ years of telecommunications experience managing enterprise voice capabilities using Microsoft Teams and call/contact center technologies.
  • 2+ years of lead engineer level experience.
  • Knowledge of IT infrastructure, architecture, networks, ITSM/ITIL, and IT operations.
  • Experience with cloud hosted Contact Center systems such as Five9.
  • Knowledge of cybersecurity principles and practices.
  • Excellent communication skills for both technical and non-technical audiences.
  • Medical, dental, and vision insurance.
  • Wellness programs.
  • Life insurance.
  • Health and dependent care spending accounts.
  • Paid time off.
  • 401(k) plan.
  • Pension plan.
  • Profit sharing.
  • Short- and long-term disability insurance.
  • Tuition reimbursement.
  • Adoption assistance.
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